Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

• Orders are processed Monday to Friday, excluding public holidays
• Orders placed after business hours may be processed the next working day
• You will receive a confirmation email once your order has been dispatched

Shipping Times

Estimated delivery times vary depending on your location and the shipping option selected during checkout.

• United Kingdom: 3–7 business days
• Europe: 5–12 business days
• International: 7–20 business days
• Remote areas may require additional delivery time

Delivery estimates are provided in good faith but are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on destination, order weight and selected shipping method.

• Free shipping promotions may be offered from time to time
• Shipping fees are displayed before payment is completed
• Additional charges may apply for express or international delivery

Tracking Orders

Where available, tracking information will be sent via email after dispatch.

• Tracking availability depends on the selected courier service
• Customers are responsible for monitoring tracking updates

Delays & Issues

While we work hard to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control.

• Courier delays
• Weather disruptions
• Customs processing
• High seasonal demand
• Incorrect delivery information

We are not liable for delays caused by third-party shipping providers.

Incorrect Addresses

Customers are responsible for providing accurate shipping details at checkout.

• Orders returned due to incorrect addresses may incur additional shipping fees
• We cannot guarantee address changes after an order has been processed
• Please contact us immediately if you notice an error in your shipping information

Lost or Damaged Orders

If your package arrives damaged or appears lost in transit, please contact us as soon as possible.

• Claims for damaged items should include photos of the packaging and product
• Lost shipment investigations may require additional processing time
• Replacement or refund eligibility is assessed on a case-by-case basis

International Shipping

We may offer international shipping to selected countries.

• International delivery times vary by destination
• Some countries may restrict certain products
• Customers are responsible for complying with local import regulations

Customs & Duties

International orders may be subject to customs duties, taxes or import fees imposed by the destination country.

• These charges are the responsibility of the customer
• Customs fees are not included in product or shipping prices unless stated otherwise
• We are unable to estimate customs charges for each country

Contact Information

If you have questions regarding shipping or delivery, please contact our support team.