Acceptance of Terms

By accessing or using our website, you agree to be bound by these Terms of Service and all applicable laws and regulations.

If you do not agree with any part of these terms, you must not use our website or services.

Eligibility

Our website is intended for users aged 18 years or older.

• You must provide accurate and complete information during checkout
• You are responsible for maintaining the confidentiality of your account details
• You agree not to use our services for unlawful or fraudulent purposes

Products & Availability

We aim to ensure that all product descriptions, images and pricing displayed on our website are accurate.

• Product colours may vary slightly depending on your screen settings
• All products are subject to availability
• We reserve the right to discontinue products at any time without notice
• We may limit quantities purchased per customer or household

Pricing & Payments

All prices shown on our website are displayed in GBP (£) unless otherwise stated.

• Payments are processed securely through trusted payment providers
• We do not store full card details on our servers
• Prices may change at any time without prior notice
• Applicable taxes and shipping fees are calculated during checkout

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Shipping & Delivery

We aim to dispatch orders promptly and provide estimated delivery timeframes where possible.

• Delivery times are estimates and may vary
• Shipping delays caused by couriers or customs are outside our control
• Customers are responsible for providing accurate shipping information
• Risk of loss transfers upon delivery to the provided address

Returns & Refunds

We want you to be satisfied with your purchase. Eligible items may be returned in accordance with our Returns Policy.

• Returned items must be unused and in original condition
• Refunds are issued to the original payment method
• Certain hygiene or personalised products may not be eligible for return
• Customers may be responsible for return shipping costs unless the item is faulty

Refund processing times may vary depending on your payment provider.

User Responsibilities

When using our website, you agree not to:

• Violate any applicable laws or regulations
• Upload malicious software or harmful code
• Attempt unauthorised access to our systems
• Use our content for commercial purposes without permission
• Interfere with the functionality or security of the website

Intellectual Property

All website content, including text, graphics, logos, product images and branding, is the property of Lulla Babys Ltd or its licensors.

You may not reproduce, distribute or exploit any content without prior written permission from us.

Limitation of Liability

To the fullest extent permitted by law, Lulla Babys Ltd shall not be liable for indirect, incidental or consequential damages arising from the use of our website or products.

• We do not guarantee uninterrupted or error-free website access
• We are not responsible for losses caused by third-party services or delivery partners
• Nothing in these terms excludes liability that cannot legally be excluded under UK law

Third-Party Services

Our website may contain links to third-party websites or use external services such as Shopify, Stripe, PayPal and analytics providers.

We are not responsible for the content, policies or practices of third-party websites or services.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, legal obligations or operational practices.

Updated terms will be posted on this page with a revised “Last updated” date.

Contact Information

If you have any questions regarding these Terms of Service, please contact us: